City of Joondalup

May 6, 2026

Location: City Of Joondalup
Commencement: Feb 2025 – Ongoing
Contract Type: Lump Sum – Fixed
Capability Groups: Parking Software/Dashboard, LPR

Australia’s First Fully Automated Carpark

Scope

IOIN Solutions Pty Ltd was engaged by the City of Joondalup along with their affiliated Company CMAK Technologies to redesign the Reid Promenade Park car park into a fully
automated, LPR-managed facility integrated with the EasyPark Parking App (camera park functionality) & Orikan ticketing systems. The project involved the supply, installation and
commissioning of Genetec SharpV LPR cameras, boom gates, camera bollards, intercom systems, LED signage with live bay-count integration, pay machines, and all associated network infrastructure, including redundancy and failover services. The contract also encompasses three years of planned preventative maintenance, reactive maintenance support, and intercom call-answering services during all operational hours, ensuring ongoing system reliability and an improved experience for car park users.

Challenges

The contract introduced challenges around enabling reliable integration and data transmission between the different parking management systems, the VMS platform and the IOIN parking software. It also required retrofitting ageing gate hardware and external signage to work with the new solution.

How We Managed This

The project was carefully planned with multiple integration test stages, ensuring the car park remained operational with minimal downtime. Issues identified with the ageing onsite equipment were documented in a recommendations report, supported by a cost-benefit analysis for upgrading gates, bollards and associated hardware. This clear reporting enabled the client to make an informed decision on the most effective path forward.

The Outcomes and the Future

Once the system was up and running and all expectations met. The City soon realised the value in what IOIN parking platform could bring to the team and enhancements have followed. The in- house development teams’ ability to turn around value added features in a quick timeframe have further enhanced IOIN’s capabilities as a leading Platform provider.

Deliver a Better Public Experience With IOIN

Public parking should be easy to understand and easy to use. IOIN helps create a more seamless experience through ticketless parking, automated payment, improved guidance to available bays and clearer operational rules. For councils, that means a service that feels more modern and efficient to the community while also supporting better governance and environmental outcomes.

Privacy Policy

Introduction

IOIN (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, interact with our services, submit enquiries, or engage with our integrated parking technology and related solutions.

By using this website, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

Full name
Company name
Email address
Telephone number
Job title
Property or facility information
Enquiry details
Website usage data
IP address and browser information
Information submitted through forms or support requests

Where applicable, we may also collect technical and operational data relating to parking systems, integrations, devices, software performance, and service interactions.

How We Collect Information

We collect information when you:

Submit a contact or enquiry form
Request a quote or consultation
Subscribe to communications
Engage with our products or services
Access or browse our website
Interact with embedded content, analytics tools, or integrations
Communicate with us by email, phone, or other channels

We may also collect limited information automatically through cookies and analytics technologies.

How We Use Your Information

We may use your information to:

Respond to enquiries and support requests
Provide integrated parking solutions and related services
Improve our website and services
Communicate with you regarding projects or proposals
Send marketing communications where permitted
Analyse website traffic and performance
Maintain website security and system integrity
Comply with legal obligations

Disclosure of Information

We may disclose personal information to:

Employees and contractors
Technology service providers
Hosting and infrastructure providers
Analytics and marketing providers
Professional advisers
Government or regulatory authorities where required by law

We do not sell personal information to third parties.

Some third-party providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

Data Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure.

Access and Correction

You may request access to personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details provided below.

Marketing Communications

We may send marketing or promotional communications relating to our products and services where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Retention of Information

We retain personal information only for as long as reasonably necessary for business, legal, or operational purposes.

Changes to this Policy

We may update this Privacy Policy from time to time. Any updates will be published on this website.

Contact Us

For privacy-related enquiries, please contact:

IOIN Website: https://ioin.com.au Email: hello@ioin.com.au Phone: 1300 016 662

Related Case Studies

Improve Access, Avoid Confusion, Reduce Costs

IOIN Parking helps manage large-scale parking environments, improving turnover, reducing congestion, and maximising space utilisation.

Reduce congestion
Improve accessibility

Optimise High-Volume Parking for Maximum Efficiency

IOIN Parking helps manage large-scale parking environments, improving turnover, reducing congestion, and maximising space utilisation.

Increase turnover
Maximise utilisation

Ensure Efficient Access for Patients, Staff, and Visitors

IOIN Parking improves traffic flow and reduces congestion in high-pressure environments, ensuring reliable and accessible parking at all times.

Reduce congestion
Improve accessibility

Simplify parking across complex campus environments

IOIN Parking streamlines permits, visitor access, and staff allocations across multiple zones, reducing administrative effort and improving operational control.

Reduce admin overhead
Improve compliance

Optimise urban parking and maximise revenue

IOIN Parking enables councils to manage on-street and off-street parking in one unified platform, with real-time visibility, automated enforcement, and dynamic pricing.

Increase revenue
Improve public experience

Transport & Infrastructure

Optimise high-volume environments with automated access control and real-time capacity management.